General Inquiry

Our Customers are Saying...

"I’m writing on behalf of The Carter Center to thank you and everyone at BroadRiver for the support and service you’ve provided to us since 2002."

The Carter Center

"I am extremely satisfied with BroadRiver’s customer service. I recall when we first switched service from another carrier, our Internet speed slowed to a near dead stop and their tech was on the phone with me diligently trying to trouble shoot. He discovered that our wireless had been hacked and the hacker was sucking up all our bandwidth. We resolved the problem and they continued to monitor us for about a week to be sure all was well. I had another issue in which their tech helped me troubleshoot a setting gone bad in one of my computers having nothing to do with them at all. Beyond customer service! Even with all of the great service, I still save about 50% over what I was paying before. I feel like a plant sometimes because of my glowing references for them but I assure you it is only because I have had nothing but the best in customer service, reliability, tech support and price. I’m just a huge fan. Oh and they’re local which I also love. "

Mack Headrick
Director of Finance and Operations
7 Stages -

"Just a quick note to thank you for making it so easy to work with Broad River. As you’ve learned, working in the film industry as we do can involve a lot of last minute changes and huge high def files to move to LA. Your team has been able to politely and professionally ‘go with the flow’ for us in getting started. Your technical staff are easy to communicate with and have helped us identify needs that our inexperience in colo technology would have missed. Although you have many larger clients you serve that have their own in-house IT people and need little ‘hand-holding’, John Comerford and your team has always given us the extra attention that made us feel like you took ownership of our concerns as if we were one of your larger, legacy clients. Many thanks to all your people."

Cinefilm Lab

ATI Insurance is one of the largest independent retail insurance agencies in the Southeast. We operate in 4 states, with over 60 locations. As we grew, we needed more stability, flexibility, and physical security for our server systems. After shopping the Atlanta market, we found Broad River’s co-location services. Our experience was nothing short of fantastic. Their technical team did a great needs analysis for us. Their facilities are clean and well maintained, and their customer service attitude is atypical of a technology company. From day one we knew we were in good hands. We’ve made a lot of network and systems infrastructure changes over the past year and a half, but the move to Broad River was by far our best investment.

Daniel England
ATI Insurance -

“Quality products and excellent customer service have been the primary reasons we continue to work with Broadriver for our communications needs. As a customer, a technician is a non-automated phone call away. Broadriver has configured our system so that it is optimized to meet our needs in performance, cost and functionality.”

Aaron Woitkovich
Vice President of Technology
Cannon Financial -

Turning our telephone and internet services over to BroadRiver has been one of the best moves we have made. BroadRiver provides products and services that are reliable and efficient; their customer service is flexible and accommodating. We highly recommend them to enhance any business.

Lauri Ann Brooks
Executive Director
Talmage Terrace Lanier Gardens
Senior Living Community

Broadriver has been GREAT! Their customer service is exceptional and they are always prompt in getting any issues resolved. I love the fact that we are usually dealing with the same people so it feels like calling a friend to help you. I would recommend Broadriver to anyone looking to switch their service provider! Thanks Broadriver!

Matt Thompson
Director of Operations
Mary Mac’s Tea Room

I’m writing on behalf of The Carter Center to thank you—and everyone at BroadRiver—for the support and service you’ve provided to us since 2002. From the donated server space, to round-the-clock support (John Comerford has always come through for us)—not to mention the recent hacking incidents and follow-up with the FBI—BroadRiver has been a valued partner. Again, BroadRiver’s generous support of The Carter Center is something for which we are very grateful. Thank you.

Connie Nelson
Assistant Director
The Carter Center -

BroadRiver excels in customer service. Harold on the sales coordinating side is always outstanding: thorough, proactive and consistently quick to respond on everything. Frank Wear consistently provides speedy resolution in a very patient, thorough and professional manner. The guys on the help desk are also consistently available, patient and focused on resolutions for us. Adam is outstanding and Don and Scott were always helpful as well. Melissa in billing worked hard on our account. Kevin, thank you for always making yourself available and for patiently walking us through issues when needed. Please use me and Jeff as referrals anytime. We would be glad to share all of our positive experiences with Broad River. Thank you for all of your time, service and hands-on efforts during the last 4 years.

James Prisco
Walton Communities -

Southern Data Solutions is an IT services company that has to be able and ready to respond at a moment’s notice. That is just one of many reasons why we chose BroadRiver as not only our hosting and VoIP provider but also as a partner. To this day, the product offerings of BroadRiver are still unique, a la carte, and competitively priced. We have not experienced any issues (including downtime) and they have been one of our most valuable partners that contribute to our success. We highly recommend them as a one stop shop provider.

Jeff Davis
Sr. Sales / Systems Engineer